換貨與退貨
你們提供免費換貨服務嗎？
美國：是的，我們為美國客戶提供免費換貨服務！我們會寄給您一個免費的預付退貨標籤，讓您將鞋子寄回給我們，並且我們也會免費寄出新的鞋子。鞋子必須保持全新狀態，並放在原包裝內，且需在收到商品後30天內退回。
國際：國際客戶也可以在30天內換取新尺寸的鞋子，但需自行負擔將換貨鞋寄回我們倉庫的運費。Fuego 將免費負擔寄送新鞋給您的運費！
鞋子必須保持全新狀態，並放在原包裝內，且需在收到商品後30天內退回。
請造訪 returns.fuegodance.com 以開始換貨程序。
您的退貨政策是什麼？
是的，我們接受最多30天的退貨。我們將為您提供預付費的退貨標籤（美國境內），但需支付8.95美元的補貨費。國際訂單的客戶需自行承擔退貨運費。鞋子必須保持全新狀態並使用原包裝。鞋墊和襪子不接受退貨。
請訪問 returns.fuegodance.com 以啟動退貨程序。
我該如何開始退貨或換貨？
請造訪 returns.fuegodance.com 開始辦理
EU Right of Withdrawal (Cooling-Off Period) Compliance
How does the Right of Withdrawal work?
Shoppers located in the EU or EFTA markets (Norway, Iceland, Liechtenstein, and Switzerland) and the UK have the right to withdraw from their purchase within 14 days of delivery, with no reason required.
Please see the instructions below to exercise this right:
- Visit returns.fuegodance.com/withdrawal to submit a request.
- Check your email for a confirmation to ensure your request was submitted successfully.
- Order Cancellation: If your order has not yet been fulfilled, we will cancel the order and process the applicable refund.
- Return Request: If your order has already been fulfilled, return the item(s) to our EU warehouse following the return instructions provided and send the tracking details to help@fuegodance.com
Important:
- EU Customers: You are responsible for covering the return shipping cost.
- Non-EU / EFTA / UK Customers: You are responsible for return shipping and any applicable duties or taxes. Fuego does not currently provide return shipping labels customers outside of the EU or US.
Fuego does not cover the cost of return shipping or associated fees for withdrawals under this policy.